This has been 5 month in recovery! Since having to do a reset after the last Windows 10 upgrade, I had been limping along not able to reinstall office of this computer and just using office on my little HP spectre, which recently suffered its second cracked screen (after no obvious cause) and is now unusable. I was thus forced to look at reinstalling office on my main computer (a HP desktop).
I spent a couple of frustrating hours trying to navigate the Microsoft on-line Support, which kept sending me to irrelevant FAQ posts. So eventually I tried the on-line chat, which took a while but quickly isolated that the Key I was trying to use was invalid. The same message I kept getting trying to do the install from disk. The culprit was an unfortunate crease in the product label that made a 6 look like a G (a times 10 magnifying glass was helpful here). So my faith in Microsoft has been somewhat installed. Probably only as far as the next unstoppable windows 10 upgrade.
FYI After the install I was asked to finish the install on-line but that just took me to a webpage advertising Office 365 and its yearly subscription. As I am retired I am avoiding anything that requires and annual subscription!
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