Wednesday, November 08, 2017

BIG #FAIL Microsoft & HP over update KB4041676

IMAG1167Unfortunately I have been complaining about the endless update and undoing changes loop that two of my computers go though everytime they are restarted sometimes they initial it themselves it all to do with the fact that windows cummulative update KB4041676) can not be installed on either of my new HP computers. Also my HP photosmart printer has decide to stop working in sympathy!

Sure a month of problems and hundreds reporting similar problems across every forum of the numerous I checked would force either HP or Microsoft to do something about it. Also Looking through all the (user supported) help forums has not bought to light any sensible explanation of satisfactory solution. Infact it has convinced me that most posts are really uniformed and these are dangerous places to seek advice. So where is the place I can actually Email my problems and expect to get a reply from a real person who might know where to find the answer or better still help me with a simple solution. Note I am not trying any more of those Chat supports places, with workers following a script which does include the problem I wish to discuss, so they quickly get stuck in a loop, that’s if I even understand their accent over all the background noise and chatter in there remote offshore bunker (aka call center). Asking to speak with their supervisor just means getting put on infinite hold if not disconnected, This is a mess that needs attention

I think you should be ashamed Microsoft, and HP how about helping out your (once) loyal customers, if you don’t have a fix put pressure on microsoft. Just do it!

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