Thursday, November 14, 2013

Getting Satisfaction ...or Ignored?

I hope Adobe know they really aren't helping me to stay loyal. I have put the creative cloud frustration behind me, by not using it! However I am still interested in upgrading to Lightroom 5, specifically I do like the new radial filter also the healing brush and upright are nice improvements, but the beta versions I have tried out so far (LR5beta, 5.1beta & 5.2beta) all seem to be a bit too sluggish and all have some inconsistent issues (I assumed these were bugs and would get fixed, so I am waiting for the bug free version to purchase). I have downloaded and successfully installed lr5.3 beta anticipating good things. Yet I can still see the sluggishness (at least on my windows 7, 64 bit PC with 4 GB RAM) compared with LR 4.4 on the same machine. However I have now noticed significant performance deterioration on lr5.3 when I leave it open while working on other programs, (eg word & powerpoint) and/or having the computer hibernate. Reopening lr5.3 is then incredibly slow and lots of disc activity. I wonder if this is memory leakage and just classic virtual memory disk thrashing? I have to exit lightroom and restart it to get decent response and occasionally rebooting the computer is required. So I'm not encouraged to upgrade just yet.

So I decided to put my observations on the Adobe user forums, and see if other are seeing the same issues. Well the old forums don't seem to exist and I was guided into community powered support (aka getsatisfaction.com) so I pressed on and tried to post my query. That wasn't so easy and involved not only supplying my adobe log in details but also signing up for a getsatisfaction account as a member of the photoshop family. I seemed to be going around in circles. However the code to authenticate my email address for getsatisfaction didn’t arrive until a day later, so I couldn't do that at the time. Also I was guided to look for similar posts in the forums (and there are actually a lot about sluggish performance) before mine was accepted as something different, new and accepted as a new post. I did get a link to my post via an email BUT if I try to find it in the forum menus I can't, so I'm guessing others won't either. I suspect my observation are just going to be ignored, such is life I guess.

adobe improvement programI also made an effort to check that I was part of the "improve adobe products program", which supposedly collects anonymous data on how lightroom is used and it seems adobe does realise I already was registered. This is another of those worrying things with benign sounding names where you provide information but never actually see any results or feedback. A thank you for participating and this is a summary of what we found would be nice.


I am still interested if others have seen this behaviour, but I'm not so confident getsatisfaction photoshop family is anything more than deflecting support rather than supplying it. The emperor’s new clothes in a cloud based crowd sourcing new fabric.
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